Thank you for shopping at Hues Wisp, where we offer beautifully designed digital products, including planners, printables, and eCards. Since our products are digital and delivered instantly, certain limitations apply regarding refunds and returns.
What Is a Digital Product?
Digital products are non-physical files that you receive through download links after purchase. At Hues Wisp, every item in our store is:
- A downloadable, digital product
- Delivered instantly via email or user account
- Not eligible for return once downloaded
Our Refund Policy
Because of the nature of digital files, all sales are final. However, we will issue a refund if:
- You accidentally purchased the same digital product more than once
- You received a broken or corrupted file and we’re unable to fix it within 3 business days
- You request help within 7 days of purchase, explaining the issue in detail
If your situation matches any of these, please reach out. We’re happy to resolve it quickly.
Need Help with Your Download?
For any download issues, technical problems, or questions about your order:
Email: hueswisp@gmail.com
Response Time: 24–48 business hours
You can also review this FTC guide for information about digital product rights.
Summary
We’re committed to providing exceptional digital products and a smooth experience for our customers. Your satisfaction matters to us, and we’re always ready to help resolve genuine issues.